Financial & Insurance

Do you accept my insurance?

YES! We accept ALL dental insurance. Even if Hollar Dental Group is not listed as in "in-network" provider, you still have excellent insurance coverage to help supplement the cost of treatment fees. Although you may have a slightly higher co-pay, you can rest assured we provide the highest quality dentistry at a fair value. By maintaining our status as an "out of network" provider, our office has the ability to recommend the best treatment for you, without compromising care due to restrictions and limitations placed by your insurance plan.

Regrettably, insurance companies earn money by paying the cost for the cheapest treatment alternative; neglecting what is in the best interest of the patient! Very often, the companies will ignore what our doctors diagnose using X-rays and a comprehensive clinical examination, just to reduce the benefit applicable to you and increase their profit.

While some dental offices accept the insurance companies treatment recommendations; thus compromising the care of patients, we refuse to compromise the quality of care our patients expect and deserve. Our practice will continue to offer the state-of-the-art dental treatment options.

Will you file a claim with my insurance company for today’s services?

Yes! As a courtesy to our patients, we file electronic claims to your insurance company at the time of service. If your insurance company does not accept electronic claims, we will mail the claim at the time of service.

What payment is expected of me at the time of service?

Most insurance companies require a deductible of at least $50, which will be expected at the time of service. After your appointment, we will enter the services provided to you. Then we will provide you with a service total along with an estimation of what you insurance will cover. The difference is payable at the time of service. After we receive the insurance payment, if there is a balance due, we will send you a detailed statement, which is payable in 30 days.

I thought I paid my portion, but I got a bill. Why?

We estimate the portion of your bill that will not be covered by insurance, but there are many factors that can affect this estimate. There may be a deductible (individual or family) or you may have received treatment in another office prior to joining Hollar Dental Group which is not calculated in to our database. Sometimes you may need to see a specialist for care, which also uses your annual benefit. Insurance companies do not (and cannot) notify us of changes to your benefits; they only notify you. If these situations apply to you, please let us know when we estimate your treatment plan so we can adjust accordingly. As a courtesy, we can send a pre-treatment estimate to your insurance company to most accurately determine your coverage for planned procedures. However, as with any medical procedure, sometimes additional treatment is required and unforeseen additional costs arise.

Will I be charged a fee if I miss an appointment?

If you are unable to keep your scheduled appointment, we request a 24-hour notice. This courtesy allows us to give an appointment to another patient who desires to be seen, and avoids a missed appointment charge. We realize that some circumstances are unavoidable. Therefore, after the second occurrence, a missed appointment fee may be added to your account, or you may be asked to pre-pay in order to reserve your next appointment time.